Getting Started Guide

COMMUNICATION
Most communication will take place by email, though I’m always happy to chat on the phone if needed. My business hours are Monday–Friday, 8:00 AM to 4:00 PM, and I aim to reply to emails within 24 hours during that time. Responses may take a bit longer during especially busy event weeks. Any requested changes to your order should be sent in writing via email. I kindly ask that you avoid sending important details by text or direct message, as those can easily get lost. 

ARTWORK
As an artist, I can use other artwork and designs as inspiration, but it is neither legal nor moral to exactly duplicate someone else’s work. Please look through my portfolio to give yourself the best sense of my general style. I’ll do my best to make sure your final designs are in line with the look and feel of what we've discussed, and I’m always happy to hear your ideas and suggestions. While I want you to love the finished product, personal preferences about my style or artistic choices aren’t something I can offer refunds for. Occasionally, a product can’t be created exactly as we discussed, and I may need to make last-minute design decisions on your behalf. 

MOCKUPS & PROOFS
For larger signage pieces and seating charts, I’ll typically provide a mockup to give you an overall sense of the final design. For items such as dinner menus and bar menus, a digital proof will be provided to double-check accuracy and spelling. Smaller signage items, like a guestbook or gift sign, won’t receive a proof or mockup unless specifically requested when the deposit is paid. Handwritten items can’t be digitally mocked up, so please refer to my portfolio to see examples of my calligraphy and block print styles.

PAYMENT TERMS
Once you’ve reviewed the quote and are ready to move forward, I’ll send an invoice for a 50% deposit to officially reserve your spot on my calendar. The remaining balance will be due 7 days before the event and will be adjusted to reflect the final guest count, design changes, or other updates. Your date is not booked until the deposit is paid. Payments can be made through the invoice link using either a credit card or bank transfer. Checks are not accepted.

SIGNING A CONTRACT
The contract at the bottom of your invoice covers all the finer details, such as what happens if a tornado were to hit my house the day before your wedding. (Sadly, I likely won’t be able to deliver your items.) By submitting payment on the invoice, you’re confirming that you agree to the terms outlined in the contract.

RENTALS & SECURITY DEPOSIT
All rental items require a refundable security deposit, to be paid at the time of your final invoice payment. If any items are returned damaged, part or all of the deposit may be kept to cover the cost, based on my assessment of the damage. Refunds for the security deposit will be processed within 48 hours after the event’s scheduled end time, though it may take up to 10 days to appear in your account depending on your original payment method. Full details can be found in the contract at the bottom of your invoice.

DELIVERY FEE
The delivery fee is calculated based on the distance from my home to the event venue, using the current government mileage rate, plus round-trip drive time. An additional fee may apply for large on-site setups.

QUOTES
Quotes are provided at no cost for up to two variations for a single item or product. Quotes are non-binding, but pricing is only guaranteed for 14 days from the date the quote is issued. After 14 days, the quote may be modified and updated. A re-quote fee will apply if more than two variations of a single line item are requested; the fee will be applied toward payment of that item if it is ordered (but cannot be applied to other items ordered).

DESIGN & LAYOUT FEE
The original design and layout fee for each item includes two rounds of minor edits. Additional or extensive changes, such as changing the size or shape of the design, will be subject to a re-design fee. Any changes requested within 72 hours of the event start will incur a re-design fee of at least $30, as your items have likely already been finalized by that time.